Refund Policy

14 days, no questions asked. If Vault Premium or Family is not what you expected, email founder@dfacto.ai within 14 days of purchase and we will refund you in full. You do not have to explain why.

How to request one

• Email founder@dfacto.ai from the address you purchased with, or include your order number.
• We reply within 2 business days.
• Approved refunds are issued by our merchant of record to the original payment method and typically appear within 5–10 business days depending on your bank.

After 14 days

Monthly and annual subscriptions can be cancelled at any time and will not renew; access continues to the end of the paid period. We do not pro-rate mid-period cancellations, but if something has genuinely gone wrong, write to us — we would rather refund you than argue.

Your vault is never held hostage

Refunding or cancelling does not lock your data. Your items remain readable, writable and exportable on the Free tier, and CSV export is free on every tier, forever.

Before you buy

Every install includes 14 days of full Premium with no card, and the Free tier needs no card ever, so you can confirm Vault does what you need before paying anything.

App store purchases

If you subscribed through the App Store, Google Play or the Microsoft Store, that store processes the refund under its own policy and we cannot issue it directly. Email us anyway — we will tell you exactly where to click, and escalate on your behalf where we can.

Chargebacks

Please email us before opening a chargeback. We will almost certainly just refund you, and a chargeback costs us a fee on top of the refund.